Site Support Technician - St Louis

Mercy; Missouri; On-site; USD 52,000 - 75,000; Full time

Job summary

Mercy Hospital is seeking a Site Support Technician to provide Level 1 desktop hardware support, asset management, and software assistance across Mercy locations. The role includes field visits, deploying hardware, auditing inventory, and end-user training to uphold Mercy's hardware and software standards.

Responsibilities include handling RMAs, configuring and decommissioning devices, and ensuring security policies are followed.

Qualifications

• Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
• Preferred: Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
• Three years' experience in a large healthcare system.
• Dell Desktop Hardware Certification

Responsibilities

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Skills

Desktop support

Customer service

Asset management

Hardware deployment

Windows troubleshooting

Ticketing system

Education

Associate's degree in CS/IS or equivalent experience

Bachelor's degree in CS/IS (preferred)

Dell Desktop Hardware Certification

Tools

Dell hardware tools

Job description

Find your calling at Mercy!

Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

Position Description: Site Support Technician

Location: Mercy Hospital St. Louis

Type: Full-Time

Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

What you'll do:

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Required Qualifications:

• Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
• Three years' experience in a large healthcare system.
• Dell Desktop Hardware Certification

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.