Site Support Technician - St Louis

Mercy; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Site Support Technician to deliver Level 1 desktop and peripheral support at Mercy Hospital sites. You will diagnose issues, deploy assets, train users, and maintain inventory while following security policies. This role requires field visits, weekend/nights as needed, and occasional travel up to 125 miles.

The position emphasizes customer service, proactive maintenance, and collaboration with the IT team to ensure a reliable desktop environment across Mercy locations.

Qualifications

• Associate's degree or equivalent IT experience required.
• Bachelor's degree preferred in CS/IS.
• 3 years of experience in a large healthcare system preferred.

Responsibilities

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Skills

Customer support

Field visits

Troubleshooting

Asset management

End-user training

Hardware deployment

Security best practices

Education

Associate's degree in IT

Bachelor's degree in CS/IS

Tools

Dell Desktop Hardware Certification

Job description

Find your calling at Mercy! The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

• Position Description: Site Support Technician
• Location: Mercy Hospital St. Louis
• Type: Full-Time

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

What you'll do:

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Required Qualifications:

• Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
• Preferred Qualifications: Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
• Preferred Qualifications: Three years' experience in a large healthcare system.
• Preferred Qualifications: Dell Desktop Hardware Certification

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.

As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

Click Here to Learn More about Mercy