Site Support Technician

Mercy; Missouri; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is seeking a Site Support Technician to provide Level 1 support for Mercy-owned desktop hardware, peripherals, and network equipment at Mercy Hospital St. Louis.

This full-time role includes asset management, routine audits, and software support to keep the desktop computing environment effective across locations. The position covers field visits, end-user training, hardware deployment, and adherence to security policies.

Qualifications

• Associate degree in computer science, information systems, or related IT field, or equivalent experience.

Responsibilities

• Provide service and customer support during field visits.
• Complete work orders and incidents for hardware issues.
• Diagnose errors and determine solutions.
• Deploy and track new desktop hardware and peripherals.
• Maintain asset inventory compliance.
• Perform end-user training on hardware and software standards.
• Assist Hardware Lifecycle Management with configuration, RMAs, and decommissioning.
• Perform warm hand-offs of priority tickets.
• Perform preventive maintenance for desktop hardware and peripherals.
• Ensure security policies are followed at every location.
• Provide 24x7 support for Priority 1 and 2 incidents.
• Travel up to 125 miles may be required.

Skills

Customer support

Hardware deployment

Asset management

Troubleshooting

Networking devices

End-user training

Education

Associate degree in CS/IS or related field

Job description

Find your calling at Mercy!

The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details:

Position Description: Site Support Technician

Location: Mercy Hospital St. Louis
Type: Full-Time

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

What you'll do:

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Qualifications:

• Education/Experience: Associate degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.