Healthcare IT Technician – Level 1 Site Support

Mercy; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Mercy is seeking a Site Support Technician to provide Level 1 desktop hardware support and software assistance at Mercy Hospital St. Louis. You will handle field visits, complete work orders, and maintain asset inventory while adhering to Mercy's security standards.

Role requires travel up to 125 miles, occasional weekend/night hours, and end-user training on hardware and software. A relevant associate degree or equivalent IT experience is required; Dell certification is preferred.

Qualifications

• Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
• Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
• Three years' experience in a large healthcare system.
• Dell Desktop Hardware Certification

Responsibilities

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Skills

IT support

Hardware troubleshooting

Customer service

Field visits

Ticketing

Education

Associate's degree or equivalent IT experience

Tools

Dell Desktop Hardware Certification

Job description

Mercy is seeking a Site Support Technician to provide Level 1 desktop hardware support and software assistance at Mercy Hospital St. Louis. You will handle field visits, complete work orders, and maintain asset inventory while adhering to Mercy's security standards.

Role requires travel up to 125 miles, occasional weekend/night hours, and end-user training on hardware and software. A relevant associate degree or equivalent IT experience is required; Dell certification is preferred.