Healthcare IT Field Technician (Desktop & Peripherals)

Mercy; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Site Support Technician to deliver Level 1 desktop and peripheral support at Mercy Hospital sites. You will diagnose issues, deploy assets, train users, and maintain inventory while following security policies. This role requires field visits, weekend/nights as needed, and occasional travel up to 125 miles.

The position emphasizes customer service, proactive maintenance, and collaboration with the IT team to ensure a reliable desktop environment across Mercy locations.

Qualifications

• Associate's degree or equivalent IT experience required.
• Bachelor's degree preferred in CS/IS.
• 3 years of experience in a large healthcare system preferred.

Responsibilities

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Skills

Customer support

Field visits

Troubleshooting

Asset management

End-user training

Hardware deployment

Security best practices

Education

Associate's degree in IT

Bachelor's degree in CS/IS

Tools

Dell Desktop Hardware Certification

Job description

Mercy is hiring a Site Support Technician to deliver Level 1 desktop and peripheral support at Mercy Hospital sites. You will diagnose issues, deploy assets, train users, and maintain inventory while following security policies. This role requires field visits, weekend/nights as needed, and occasional travel up to 125 miles.

The position emphasizes customer service, proactive maintenance, and collaboration with the IT team to ensure a reliable desktop environment across Mercy locations.