Site Support Technician

Mercy; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital St. Louis is seeking a Site Support Technician to provide Level 1 desktop hardware support, peripherals, and network equipment maintenance. Responsibilities include field visits, asset management, and user training to ensure a reliable Mercy desktop computing environment.

The role requires an associate degree or equivalent IT experience, with 24x7 support for priority incidents and travel up to 125 miles. Evening and weekend shifts may be required.

Qualifications

• Associate degree or equivalent IT experience with relevant coursework or certifications.

Responsibilities

• Provide on-site service and customer support during field visits.
• Complete work orders and incidents for hardware issues.
• Diagnose errors and determine proper solutions.
• Deploy and track new desktop hardware and peripherals.
• Maintain asset inventory compliance.

Skills

Customer support

Field service

Hardware troubleshooting

Education

Associate degree in computer science or information systems

Job description

Find your calling at Mercy! The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

Position Details

Position Description: Site Support Technician

Location: Mercy Hospital St. Louis

Type: Full-Time

• Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

What You'll Do

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Qualifications

• Education/Experience: Associate degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.