Hospital Guest Services Ambassador

UMass Memorial Health; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health in Worcester, MA is seeking a Visitor Screening Ambassador to greet patients and visitors, provide accurate information about services, and support front-desk operations to create a welcoming, safe environment.

You will collaborate with multiple departments, manage a high volume of calls, assist with visitor management and basic scheduling, coordinate transportation, and uphold patient security and confidentiality while delivering compassionate service.

Qualifications

• Strong customer service (1 year +) and communication skills.
• Phone and computer skills
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Greet patients and visitors promptly, providing accurate information about services and directions.
• Assist with the visitor management program, document data, and support security procedures.
• Handle a high volume of calls and coordinate basic transportation needs.
• Support scheduling and provide information to patients and visitors while maintaining confidentiality.

Skills

Customer service

Phone & computer skills

Multitasking

Medical terminology

Education

High School graduate

Job description

UMass Memorial Health in Worcester, MA is seeking a Visitor Screening Ambassador to greet patients and visitors, provide accurate information about services, and support front-desk operations to create a welcoming, safe environment.

You will collaborate with multiple departments, manage a high volume of calls, assist with visitor management and basic scheduling, coordinate transportation, and uphold patient security and confidentiality while delivering compassionate service.