Clinical Unit Secretary & Patient Services

UMass Memorial Health; United States; On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a unit receptionist to serve as the first point of contact for patients and visitors, manage phones, transcribe physician orders, and maintain accurate patient records. This role supports scheduling, admissions, and transfer processes, ensuring smooth operations in a busy hospital setting.

The position emphasizes accurate documentation, timely communication, and adherence to health and safety standards, with a non-exempt hourly schedule and potential signing

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures and operation of office equipment such as computer.
• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Serves as unit receptionist, directs patients, visitors and others.
• Answers telephone and intercom; takes and relays messages.
• Transcribes physician orders and enters orders into entry system as directed.
• Maintains patient charts and medical records; prepares and files documents.
• Schedules patients for consults and diagnostic/therapeutic services.
• Arranges admission, transfer, discharge; coordinates transportation as required.
• Maintains census with admissions, transfers and discharges.

Skills

Multiple priorities

Effective communication

1–1 year experience

Education

High school diploma + specialized training

Tools

Office equipment knowledge

Computer literacy

Job description

UMass Memorial Health is seeking a unit receptionist to serve as the first point of contact for patients and visitors, manage phones, transcribe physician orders, and maintain accurate patient records. This role supports scheduling, admissions, and transfer processes, ensuring smooth operations in a busy hospital setting.

The position emphasizes accurate documentation, timely communication, and adherence to health and safety standards, with a non-exempt hourly schedule and potential signing