Visitor Ambassador, 24 Hour, Evenings

UMass Memorial Health; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking a Visitor Ambassador for 24-hour evening shifts. You will greet patients and visitors, provide directions, answer questions, and coordinate with clinical staff to ensure smooth flow through the hospital.

The role requires strong customer service and communication skills, basic medical terminology, and the ability to multitask in a fast-paced environment. Training is provided; on-site schedule includes evenings and weekends with a 40-hour workweek.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and multitasking skills.
• Familiarity with basic medical terminology is a plus.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Provide directions and information about services and visiting hours.
• Answer calls and assist with scheduling and transportation as needed.
• Support visitor management and ensure patient privacy and safety.

Skills

Customer service

Communication

Multitasking

Medical terminology

Phone skills

Education

High School diploma

Tools

Phone

Computer

Job description

Visitor Ambassador, 24 Hour, Evenings# Careers## Visitor Ambassador, 24 Hour, EveningsApply: On-site (100% Onsite): Worcester, MA University Campus: Full time: Posted Yesterday: R26109002# Are you a current UMass Memorial Health caregiver? Apply now through Workday.# # **Exemption Status:**Non-Exempt**Hiring Range:**$19.74 - $26.96**(based on a full time schedule of 40 hours per week).****Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.****Schedule Details:**Monday through Friday, Weekends (Saturday and Sunday)**Scheduled Hours:**3:00p-11:30p**Shift:**4 - Mixed Shift, 8 Hours (United States of America)**Hours:**24**Cost Center:**10020 - 5182 Visitor Screening Ambassadors**Union:**SHARE (State Healthcare and Research Employees)This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# # **Everyone Is a Caregiver**At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.**Position Summary:**Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.**Major Responsibilities:*** Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center. Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures. Produces and provides standardized directions to UMMMC facilities. Ensures that procedures for patient security and confidentiality are followed.* Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.* Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary. References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.* Manages a high volume of telephone calls concerning patients, visitors, vendors and staff. Helps arrange taxi or other basic transportation. Monitors visitor activities in the lobby area and notifies Security of potential problems. Arranges for escorts for patients and visitors to assigned areas.* Distributes PPE to employees, patients and visitors.**Position Qualifications:****License/Certification/Education:****Required:*** High School graduate or equivalent.**Experience/Skills:****Required:*** Strong customer service (1 year +) and communication skills.* Phone and computer skills* Ability to multitask and prioritize.* Familiarity with basic medical terminology.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.