Evening Visitor Concierge (Hospital)

UMass Memorial Health; Worcester (MA); Vor Ort; USD 27.000 - 37.000; Vollzeit

Zusammenfassung

UMass Memorial Health in Worcester, MA is seeking a Visitor Ambassador for 24-hour evening shifts. You will greet patients and visitors, provide directions, answer questions, and coordinate with clinical staff to ensure smooth flow through the hospital.

The role requires strong customer service and communication skills, basic medical terminology, and the ability to multitask in a fast-paced environment. Training is provided; on-site schedule includes evenings and weekends with a 40-hour workweek.

Qualifikationen

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and multitasking skills.
• Familiarity with basic medical terminology is a plus.

Aufgaben

• Greet patients and visitors promptly and courteously.
• Provide directions and information about services and visiting hours.
• Answer calls and assist with scheduling and transportation as needed.
• Support visitor management and ensure patient privacy and safety.

Kenntnisse

Customer service

Communication

Multitasking

Medical terminology

Phone skills

Ausbildung

High School diploma

Tools

Phone

Computer

Jobbeschreibung

UMass Memorial Health in Worcester, MA is seeking a Visitor Ambassador for 24-hour evening shifts. You will greet patients and visitors, provide directions, answer questions, and coordinate with clinical staff to ensure smooth flow through the hospital.

The role requires strong customer service and communication skills, basic medical terminology, and the ability to multitask in a fast-paced environment. Training is provided; on-site schedule includes evenings and weekends with a 40-hour workweek.