Outdoor Patient & Visitor Concierge

Massachusetts General Hospital; Cambridge (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Massachusetts General Hospital is seeking a Customer Service Associate to enhance the patient and visitor experience at 600 Main Street. This 100% outdoors role offers Day, Evening and Night shifts, serving as a liaison between patients, families and hospital staff, and guiding guests to departments and services with empathy and efficiency.

Candidates should have a High School Diploma or equivalent (Associate's in Healthcare Administration preferred).

Qualifications

• High School Diploma or equivalent required
• Associate's Degree in Healthcare Administration preferred
• Associate's Degree in Related Field preferred
• Experience may be considered in lieu of degree

Responsibilities

• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Job description

Massachusetts General Hospital is seeking a Customer Service Associate to enhance the patient and visitor experience at 600 Main Street. This 100% outdoors role offers Day, Evening and Night shifts, serving as a liaison between patients, families and hospital staff, and guiding guests to departments and services with empathy and efficiency.

Candidates should have a High School Diploma or equivalent (Associate's in Healthcare Administration preferred).