Outdoor Patient Experience Ambassador

Mass General Brigham; Boston (MA); Presencial; USD 24.000 - 33.000; Jornada completa

Descripción de la vacante

Mass General Brigham is hiring a patient and visitor liaison for 40-hour evening shifts at 15 Parkman Street. This outdoor role enhances the overall patient and visitor experience by greeting, guiding navigation, and responding to inquiries to promote a welcoming environment.

The position requires a High School Diploma or equivalent; an Associate's Degree in Healthcare Administration is preferred. Strong communication, empathy, problem-solving, and teamwork are essential for success in a

Formación

• Greet patients, visitors and staff in a warm, professional manner.
• Assist patients/visitors with navigation to departments, facilities and services.
• Address and resolve inquiries, concerns, and complaints promptly and empathetically.
• Assist with check-in and check-out processes for a smooth experience.
• Act as liaison between patients, families and hospital staff ensuring clear communication.
• Inform patients about additional hospital services and programs.

Responsabilidades

• Greet patients and visitors professionally and help with directions.
• Support patient navigation within the hospital and services available.
• Respond to inquiries or complaints with empathy and timeliness.
• Oversee check-in/out to ensure efficient flow of visitors.
• Coordinate communication among patients, families, and staff.
• Educate patients about hospital services and programs.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Microsoft Office

Team collaboration

Educación

High school diploma

Associate degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Mass General Brigham is hiring a patient and visitor liaison for 40-hour evening shifts at 15 Parkman Street. This outdoor role enhances the overall patient and visitor experience by greeting, guiding navigation, and responding to inquiries to promote a welcoming environment.

The position requires a High School Diploma or equivalent; an Associate's Degree in Healthcare Administration is preferred. Strong communication, empathy, problem-solving, and teamwork are essential for success in a