Hospital Guest Experience Ambassador

Atrium Health; Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Matthews, NC is seeking a Guest Relations role to assist guests throughout the facility, locate patients, and guide visitors to amenities. The position emphasizes courteous, clear communication and confirming understanding, even when addressing concerns or complaints.

The role requires teamwork, timely responses to requests, and maintaining a safe waiting area. Notarizations may be performed as appropriate under state Notary Laws; a high school diploma is required and a

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Experience in healthcare and/or customer service preferred.

Responsibilities

• Provides guests with assistance throughout the facility: directions, patient locations, location of hospital amenities.
• Communicates in a courteous and effective manner; confirms guests understand information and listens to complaints calmly.
• Supervises waiting rooms, assists families in locating patients, and conveys condition reports per policy.
• Maintains a clean and safe waiting area and supports service excellence initiatives.
• Performs notarizations for healthcare documents as appropriate following state Notary Laws and Regulations.

Skills

Customer service

Communication

Teamwork

Notary public

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Atrium Health in Matthews, NC is seeking a Guest Relations role to assist guests throughout the facility, locate patients, and guide visitors to amenities. The position emphasizes courteous, clear communication and confirming understanding, even when addressing concerns or complaints.

The role requires teamwork, timely responses to requests, and maintaining a safe waiting area. Notarizations may be performed as appropriate under state Notary Laws; a high school diploma is required and a