Patient Concierge & Guest Services Specialist

aah; North Carolina; On-site; USD 25,967 - 38,986; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Dental & Vision

Retirement plan

Educational assistance

Job summary

Advocate Health, located in North Carolina, is hiring for a Guest Services role at Atrium Health Cabarrus. This part-time position offers 24 hours per week, with shifts including Saturdays and Sundays from 9:30 am to 10:00 pm.

The pay range is $18.85 to $28.30 per hour, with comprehensive benefits and opportunities to support patients and families. Ideal candidates will have a High School Diploma or GED, healthcare or customer service experience, and may have American Sign Language skills.

Qualifications

• High School Diploma or GED required.
• Healthcare or customer service experience preferred.
• American Sign Language skills preferred.

Responsibilities

• Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests.
• Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
• Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
• Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
• Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.
• Clerical handling of departmental, hospital and organizational reports and forms.
• Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Advocate Health, located in North Carolina, is hiring for a Guest Services role at Atrium Health Cabarrus. This part-time position offers 24 hours per week, with shifts including Saturdays and Sundays from 9:30 am to 10:00 pm.

The pay range is $18.85 to $28.30 per hour, with comprehensive benefits and opportunities to support patients and families. Ideal candidates will have a High School Diploma or GED, healthcare or customer service experience, and may have American Sign Language skills.