Healthcare Guest Experience Specialist

aah; Lincolnton (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Parental leave

Job summary

Advocate Health in Charlotte, NC seeks a Guest Relations Associate to assist guests, direct visitors, and help locate patients within the facility. You will communicate clearly with patients and families, addressing questions and coordinating with healthcare teams.

The role emphasizes courteous service, teamwork, and responsive support in a busy health system. A High School diploma is required; healthcare/customer service experience is preferred.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Healthcare and/or customer service experience preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Greet and assist guests; provide directions and locate patient locations.
• Communicate courteously; verify understanding and address questions.
• Support family members; facilitate communication with healthcare professionals.
• Maintain waiting areas; ensure clean, safe environment.
• Respond to emergencies and disaster situations as directed.
• Record and submit documentation for services.

Skills

Customer service

Clear communication

Teamwork

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Advocate Health in Charlotte, NC seeks a Guest Relations Associate to assist guests, direct visitors, and help locate patients within the facility. You will communicate clearly with patients and families, addressing questions and coordinating with healthcare teams.

The role emphasizes courteous service, teamwork, and responsive support in a busy health system. A High School diploma is required; healthcare/customer service experience is preferred.