Weekend Patient Experience Lead

Atrium Health; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance

Retirement plan

Job summary

Advocate Health is seeking a part-time Guest Relations Associate in Winston-Salem, NC. This role supports patients, families, and hospital guests with information, directions, and courteous service, while assisting departments and leaders to improve service quality.

The position requires a High School Diploma or GED, valid driver's license, BLS certification, and the ability to type 60 wpm with solid computer skills. Weekend shifts are included and safety/PHI policies must be followed.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License, BLS Certification, Annual Defensive Driving Course.
• Ability to type 60 words per minute; Computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training.
• Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Receive, direct, and provide information to patients and hospital guests in a courteous manner; respond to complaints.
• Provide guests with directions and information about hospital amenities.
• Explain department policies and promote open communication of information.
• Respond to emergency, crisis, and disaster situations as directed.
• Record and submit documentation and statistical reports for services provided.

Skills

Typing 60 wpm

Computer proficiency

PHI awareness

Education

High School Diploma or GED

Job description

Advocate Health is seeking a part-time Guest Relations Associate in Winston-Salem, NC. This role supports patients, families, and hospital guests with information, directions, and courteous service, while assisting departments and leaders to improve service quality.

The position requires a High School Diploma or GED, valid driver's license, BLS certification, and the ability to type 60 wpm with solid computer skills. Weekend shifts are included and safety/PHI policies must be followed.