Healthcare Guest Experience Ambassador

Midland Memorial Hospital; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Midland Memorial Hospital seeks a Guest Assistant to welcome patients and guests at the facility entrance, confirm appointments when applicable, provide onboarding, and escort guests to the correct destination. You will ensure a positive first impression and assist with visitor guidelines while maintaining privacy and accurate check-in procedures.

The role requires familiarity with visitor management and registration systems, EHR access, and effective communication with staff and guests.

Qualifications

• Guest-facing role with focus on welcome and service
• Ability to maintain confidentiality and privacy
• Proficiency with visitor management and registration systems

Responsibilities

• Timely reporting for your shift to ensure proper coverage for patients/guest assistance
• Provides point of entry optimal guest experience by greeting every guest/patient that enter the hospital
• Extends assistance via wheelchair to any mobility impaired patient/guest
• Understands schedules and appropriate destination for patient
• Understands and maintains confidentiality and privacy with schedules
• Complete proper check in for all patients/guest
• Communicates effectively and respectfully with every colleague and guest
• Utilizes software programs necessary for job duties (Visitor Management system; Registration Onboarding system; Incident Reporting system, ISO reporting; work order system and EHR)

Skills

Guest service

Communication

Teamwork

Problem solving

Education

High School Diploma

Tools

Visitor Management system

Registration Onboarding system

Incident Reporting system

EHR

Job description

Midland Memorial Hospital seeks a Guest Assistant to welcome patients and guests at the facility entrance, confirm appointments when applicable, provide onboarding, and escort guests to the correct destination. You will ensure a positive first impression and assist with visitor guidelines while maintaining privacy and accurate check-in procedures.

The role requires familiarity with visitor management and registration systems, EHR access, and effective communication with staff and guests.