Hospital Front Desk – Patient Experience Specialist

Novant Health; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in North Carolina is seeking a Guest Services Representative to ensure exceptional patient and guest experiences. The ideal candidate will have a High School Diploma and customer service experience, preferably in healthcare. Responsibilities include welcoming guests, managing visitor control, and performing clerical duties. This full-time role requires excellent organizational and communication skills in a dynamic environment.

Qualifications

• Must have one to two years of customer service experience, preferably in a healthcare setting.
• Valid state driver's license required for certain facilities.

Responsibilities

• Serve as the initial welcoming presence at the hospital entrance.
• Provide clear directions and communicate hospital guidelines effectively.
• Manage visitor control and maintain oversight of assigned areas.
• Respond to guest concerns and provide service recovery as needed.
• Perform clerical duties to support hospital operations.

Skills

Customer service skills

Detail-oriented

Problem solving skills

Organizational skills

Time-management skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

A healthcare provider in North Carolina is seeking a Guest Services Representative to ensure exceptional patient and guest experiences. The ideal candidate will have a High School Diploma and customer service experience, preferably in healthcare. Responsibilities include welcoming guests, managing visitor control, and performing clerical duties. This full-time role requires excellent organizational and communication skills in a dynamic environment.