Hospital Guest Concierge

Advocate Health; Hazel Crest (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a Front Desk/Guest Services Associate in Hazel Crest, IL to provide courteous reception, help patients and visitors navigate the hospital, and assist with wheelchair access. You will respond to inquiries, manage passes, and support staff in delivering compassionate service in a fast-paced healthcare environment.

The role requires clear communication, basic computer skills, and the ability to work weekends/holidays as needed.

Qualifications

• Strong verbal and written communication skills.
• Computer literacy with basic programs.
• Typing/keyboard 25-40 wpm preferred.

Responsibilities

• Greet and welcome visitors and patients with dignity and respect.
• Answer phone calls and route to appropriate departments following hospital procedures.
• Monitor visitor badges and assist with directions to service areas.
• Assist guests with wheelchairs and escort to destinations when needed.
• Maintain familiarity with hospital departments, locations and policies.

Job description

Advocate Health is seeking a Front Desk/Guest Services Associate in Hazel Crest, IL to provide courteous reception, help patients and visitors navigate the hospital, and assist with wheelchair access. You will respond to inquiries, manage passes, and support staff in delivering compassionate service in a fast-paced healthcare environment.

The role requires clear communication, basic computer skills, and the ability to work weekends/holidays as needed.