Patient Experience Concierge

HSHS St. John's Hospital; Springfield (IL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Retirement benefits

Education assistance

Adoption assistance

Job summary

Hospital Sisters Health System (HSHS) is seeking a Guest Relations Representative to greet patients and visitors, directing them to the right areas and answering calls. The role emphasizes confidentiality and smooth front-desk operations within Prairie Cardiovascular in Springfield, IL.

The ideal candidate has at least a high school diploma and roughly a year of customer service and phone experience. The schedule is full-time, Mon-Fri with some weekend coverage, and benefits are provided by HSHS.

Qualifications

• 1 year of customer service experience preferred.
• 1 year of phone experience preferred.
• High School Diploma or GED preferred.

Responsibilities

• Greets patients and visitors and directs them to the appropriate area.
• Answers the telephone and routes calls as needed.
• Observes strict patient confidentiality in dealing with callers and information related to patients and colleagues.
• Contacts leaders via telephone when candidates arrive for interviews.

Skills

Customer service

Phone experience

Education

High School Diploma or GED

Job description

Hospital Sisters Health System (HSHS) is seeking a Guest Relations Representative to greet patients and visitors, directing them to the right areas and answering calls. The role emphasizes confidentiality and smooth front-desk operations within Prairie Cardiovascular in Springfield, IL.

The ideal candidate has at least a high school diploma and roughly a year of customer service and phone experience. The schedule is full-time, Mon-Fri with some weekend coverage, and benefits are provided by HSHS.