Hospital Guest Services Concierge

Advocate Aurora Health; High Point (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Adoption assistance and paid parental

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in High Point, NC is seeking a Full-time Front Desk Volunteer Services Associate to greet patients and visitors, assist with directions and wheelchair escorts, and support the shuttle coordination. 40 hours per week, Sunday through Saturday across 1st and 2nd shift, with a competitive hourly pay range.

You will answer calls, maintain a neat lobby, supervise volunteers at the front desk, and help with clerical tasks as assigned by the Volunteer Coordinator.

Qualifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Skills

Customer service

Data entry

Education

High School diploma

Tools

Computer skills

Job description

Advocate Health in High Point, NC is seeking a Full-time Front Desk Volunteer Services Associate to greet patients and visitors, assist with directions and wheelchair escorts, and support the shuttle coordination. 40 hours per week, Sunday through Saturday across 1st and 2nd shift, with a competitive hourly pay range.

You will answer calls, maintain a neat lobby, supervise volunteers at the front desk, and help with clerical tasks as assigned by the Volunteer Coordinator.