Hospital Front Desk & Patient Concierge

Sturdy Health; Norton (MA); On-site; USD 24,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Norton, MA is seeking a receptionist to greet visitors, direct them to the appropriate destinations, and perform clerical duties in line with hospital policies.

You will answer and route calls, support staff, and maintain strict confidentiality of patient and employee information under HIPAA. The role requires professionalism, multi-tasking, and flexibility to float to other locations as needed.

Qualifications

• Minimum 1 year of customer service/receptionist experience.
• Professional demeanor as the hospital/department’s initial representative.
• Operate telecommunication devices to route calls to departments and patient rooms.
• Adheres to confidentiality of protected information per HIPAA regulations.
• Ability to problem-solve using creative and critical thinking.

Responsibilities

• Greet visitors and direct them to appropriate destinations.
• Follow rules and guidelines regarding disclosure of confidential information.
• Answer and direct incoming calls to appropriate departments and/or patient rooms.
• Maintain confidentiality of all patient and employee information.
• Float to other practice locations as needed with mileage reimbursement.

Skills

Customer service

Communication

Telephone reception

HIPAA compliance

Problem solving

Multi-tasking

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Norton, MA is seeking a receptionist to greet visitors, direct them to the appropriate destinations, and perform clerical duties in line with hospital policies.

You will answer and route calls, support staff, and maintain strict confidentiality of patient and employee information under HIPAA. The role requires professionalism, multi-tasking, and flexibility to float to other locations as needed.