Hospital Front Desk Concierge: Patient Experience

AdventHealth; Wesley Chapel (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, FL is seeking a front desk/guest services role. You will greet members, patients, and guests in a courteous manner and use the computer system to verify appointments and locate patient records.

You will support the lobby team, enhance patient and visitor experience, and assist with information and directions as needed. The role emphasizes strong communication, excellent customer service, and ability to work as part of a team in a hospital/hospitality setting.

Qualifications

• Must have a high school diploma or equivalent.
• 3+ years of relevant experience, preferably in hospital or hospitality.
• Excellent communication and customer service skills.
• Strong social skills and ability to work as part of a team.

Responsibilities

• Welcomes and greets members, patients, and guests in a courteous and friendly manner.
• Uses computer database to confirm appointments and locate patients.
• Provide hospitality and concierge services to improve patient and visitor experience.
• Interact with patients and visitors, share information, and support front desk operations.

Skills

Social & communication skills

Customer service

Teamwork

Computer skills

Education

High School Diploma

Job description

AdventHealth in Wesley Chapel, FL is seeking a front desk/guest services role. You will greet members, patients, and guests in a courteous manner and use the computer system to verify appointments and locate patient records.

You will support the lobby team, enhance patient and visitor experience, and assist with information and directions as needed. The role emphasizes strong communication, excellent customer service, and ability to work as part of a team in a hospital/hospitality setting.