Front Desk Concierge PRN Wesley Chapel

AdventHealth; Wesley Chapel (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, FL is seeking a front desk/guest services role. You will greet members, patients, and guests in a courteous manner and use the computer system to verify appointments and locate patient records.

You will support the lobby team, enhance patient and visitor experience, and assist with information and directions as needed. The role emphasizes strong communication, excellent customer service, and ability to work as part of a team in a hospital/hospitality setting.

Qualifications

• Must have a high school diploma or equivalent.
• 3+ years of relevant experience, preferably in hospital or hospitality.
• Excellent communication and customer service skills.
• Strong social skills and ability to work as part of a team.

Responsibilities

• Welcomes and greets members, patients, and guests in a courteous and friendly manner.
• Uses computer database to confirm appointments and locate patients.
• Provide hospitality and concierge services to improve patient and visitor experience.
• Interact with patients and visitors, share information, and support front desk operations.

Skills

Social & communication skills

Customer service

Teamwork

Computer skills

Education

High School Diploma

Job description

Company Promise

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: PRN Shift: Day (United States of America) Address: 2600 BRUCE B DOWNS BLVD City: WESLEY CHAPEL State: Florida Postal Code: 33544

Job Description:

Job Description: Welcomes and greets members, patients, and guests in a courteous and friendly manner. Uses computer database to confirm appointments and locate patients, etc. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees. Promotes effective working relations and works as part of a team to meet departmental goals and objectives. Answers incoming telephone calls professionally and courteously, taking messages or directing calls as appropriate. Enhances the experience for patients, families, and visitors by providing hospitality and concierge services. Acts as the initial greeter for all patients and visitors entering the Main Front Lobby and Emergency Department. Interacts with patients, families, visitors, and VIPs, providing necessary information and assistance. Replenishes reading material in waiting rooms and conducts periodic rounds to check on people in these areas. Performs work of equal skill and responsibility as directed, including tasks of higher or lower responsibility as needed. Attends all required safety training programs and understands responsibilities related to general and job-specific safety. Is this covered on all employes as a requirement? Follows the Hospital Exposure Control Plans for Bloodborne and Airborne Pathogens. Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge, Skills, and Abilities: Must have highly developed social and communication skills. [Required] Excellent judgment and the ability to stay calm and level–headed in difficult situations. [Required] Computer Skills [Required] Customer Service [Required] Good Communication Skills [Required]

Education:

Education: High School Grad or Equiv [Required] Field of Study: High School Grad or Equivalent Required Work Experience: 3+ relevant experience, preferably in hospital or hospitality industry [Required] Computer experience [Required] Customer service experience [Required] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677 Pay Range: $15.61 - $24.97

Background Screening Requirement (Florida Law)

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Company Values and Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.