Hospital Dispatch Operator — Calm, Critical Calls

LCMC Health; Marrero (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Deliver healthcare with heart.

Be honest and real, but with empathy.

Lagniappe in every interaction

Job summary

West Jefferson Medical Center is seeking a Telephone Dispatch Operator to be the voice behind the hospital and a vital link for patients, visitors, staff and emergency responders. The role supports 24/7 operations, ensuring accurate information and coordinated communication across departments.

We value calm under pressure, attention to detail, compassion, and independent work while contributing to a dependable team that delivers quality patient care.

Qualifications

• Experience or exposure to healthcare communications is a plus.
• Ability to maintain confidentiality and professional conduct in a healthcare environment.

Responsibilities

• Answer inbound calls and route to the appropriate team.
• Coordinate communications with patients, visitors, staff and emergency responders.
• Maintain calm, accurate and timely information exchange during emergencies.
• Support 24/7 operations with flexible scheduling.

Skills

Customer service

Calm under pressure

Attention to detail

Independent worker

Compassion

Ownership & follow-through

Confidentiality in healthcare

Job description

West Jefferson Medical Center is seeking a Telephone Dispatch Operator to be the voice behind the hospital and a vital link for patients, visitors, staff and emergency responders. The role supports 24/7 operations, ensuring accurate information and coordinated communication across departments.

We value calm under pressure, attention to detail, compassion, and independent work while contributing to a dependable team that delivers quality patient care.