Telephone Dispatch Operator (PRN, Variable Hours)

LCMC Health; Marrero (LA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Deliver healthcare with heart.

Be honest and real, but with empathy.

Lagniappe in every interaction

Résumé du poste

West Jefferson Medical Center is seeking a Telephone Dispatch Operator to be the voice behind the hospital and a vital link for patients, visitors, staff and emergency responders. The role supports 24/7 operations, ensuring accurate information and coordinated communication across departments.

We value calm under pressure, attention to detail, compassion, and independent work while contributing to a dependable team that delivers quality patient care.

Qualifications

• Experience or exposure to healthcare communications is a plus.
• Ability to maintain confidentiality and professional conduct in a healthcare environment.

Responsabilités

• Answer inbound calls and route to the appropriate team.
• Coordinate communications with patients, visitors, staff and emergency responders.
• Maintain calm, accurate and timely information exchange during emergencies.
• Support 24/7 operations with flexible scheduling.

Connaissances

Customer service

Calm under pressure

Attention to detail

Independent worker

Compassion

Ownership & follow-through

Confidentiality in healthcare

Description du poste

Be the Voice Behind the Hospital

As a Telephone Dispatch Operator at West Jefferson Medical Center, you are more than the voice answering the phone. You are a vital connection between patients, visitors, hospital staff, and emergency response teams.

Your job is more than a job

Be the Voice Behind the Hospital

As a Telephone Dispatch Operator at West Jefferson Medical Center, you are more than the voice answering the phone. You are a vital connection between patients, visitors, hospital staff, and emergency response teams.

Every call matters. Whether helping a family reach a loved one, connecting a physician with a care team, or coordinating communication during an emergency, your role makes a difference every day.

Why This Role Matters

Our Telephone Dispatch team serves as a central communication hub for the hospital, operating 24 hours a day, 7 days a week.

Your ability to remain calm, think quickly, and communicate clearly helps ensure critical information reaches the right people when it matters most.

What Makes You a Great Fit

• Takes pride in helping others and providing excellent customer service.
• Remains calm, focused, and confident during stressful situations.
• Understands the importance of accuracy, urgency, and attention to detail.
• Works independently while being a dependable team member.
• Demonstrates compassion and patience with every interaction.
• Takes ownership and follows through to ensure communication needs are addressed.
• Recognizes the importance of confidentiality and professionalism in a healthcare environment.

Make a Difference Behind the Scenes

You may not always be the person providing direct patient care, but your work helps support those who do.

Every call you answer, every connection you make, and every emergency communication you coordinate contributes to the care and safety of our patients, visitors, and team members.

At West Jefferson Medical Center, your voice matters!

Work Shift

Variable Hours (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About West Jefferson Medical Center

West Jefferson Medical Center, a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Eligibility

• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.