Hospital Communications & Dispatch Specialist

Westchester Medical Center Health Network; Kingston (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Telephone Operator/Dispatcher to provide prompt, accurate communications within the hospital environment. You will coordinate calls, pages, and dispatch emergency-related services while maintaining confidentiality and system integrity.

The ideal candidate has strong organizational and time-management skills, with prior experience in a high-volume hospital or customer service setting.

Qualifications

• High School graduate or GED. Preferably with one year of experience as a telephone operator/dispatcher or equivalent.
• A combination of education, experience and training that would produce the required abilities.
• Basic understanding of telephone PBX consoles, paging systems, radio systems, alarm reporting systems, and basic computer understanding.

Responsibilities

• Promptly answers customer calls and translates information into hospital terms for rapid connections.
• Coordinates service connection and disconnection of patient telephones and pages.
• Maintains up-to-date knowledge of hospital functions and personnel changes.
• Audits telephone and paging invoices and ensures regulatory confidentiality.

Skills

Customer relations

Organizational abilities

Time management

Education

High School diploma or GED

Tools

PBX consoles

Paging systems

Radio systems

Alarm reporting systems

Basic computer skills

Job description

Westchester Medical Center Health Network is seeking a Telephone Operator/Dispatcher to provide prompt, accurate communications within the hospital environment. You will coordinate calls, pages, and dispatch emergency-related services while maintaining confidentiality and system integrity.

The ideal candidate has strong organizational and time-management skills, with prior experience in a high-volume hospital or customer service setting.