911 Emergency Dispatcher - Calm, Critical Communicator

Emergency Telecommunicator Services; Jefferson Valley (NY); Sur place; USD 60 000 - 78 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Résumé du poste

Emergency Telecommunicator Services in Jefferson Valley, NY, is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role emphasizes calm communication, precise information gathering, and the coordination of responders across agencies.

Responsibilities include handling emergency and nonemergency calls, confirming locations, entering data into CAD, and dispatching appropriate responders. The position may involve overnight shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, and basic computer skills are useful.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Formation

High school diploma or equivalent

Outils

Computer-aided Dispatch (CAD)

Description du poste

Emergency Telecommunicator Services in Jefferson Valley, NY, is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role emphasizes calm communication, precise information gathering, and the coordination of responders across agencies.

Responsibilities include handling emergency and nonemergency calls, confirming locations, entering data into CAD, and dispatching appropriate responders. The position may involve overnight shifts, weekends, holidays, and overtime.