Emergency Medical Dispatcher – 24/7 Critical Call Center

County Emergency Communications; Dewey (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved dispatch protocols, provide patient instructions, and relay critical details to responders, supporting high-quality emergency care.

The role emphasizes adherence to protocols, safety, and ongoing documentation, with opportunities for training and advancement within medical dispatch services.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved dispatch protocols, provide patient instructions, and relay critical details to responders, supporting high-quality emergency care.

The role emphasizes adherence to protocols, safety, and ongoing documentation, with opportunities for training and advancement within medical dispatch services.