Hospital Dispatch & Emergency Communications Specialist

Methodist-Health-System; Richardson (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Methodist Richardson Medical Center in Richardson, TX is seeking a healthcare communications dispatcher to provide operator services, police dispatch, emergency monitoring, and paging for physicians, visitors, and staff.

You will answer calls, direct assistance, dispatch personnel during emergencies, maintain logs, monitor alarms, and support safety training across the MHS system. Flexibility to work across campuses and strong customer service are essential.

Qualifications

• Ability to stay calm under pressure and make timely decisions.
• Professional communication skills, both oral and written.
• Excellent customer service and active listening abilities.
• Self-starter with initiative and reliability.
• Strong time management in a fast-paced environment.

Responsibilities

• Answer and direct incoming calls and provide directory assistance.
• Attend annual safety training and complete required safety training.
• Dispatch personnel during emergencies using paging, radio, and electronic tools.
• Maintain activity logs for departments and staff as directed.
• Monitor alarms and respond per policy (code red, code blue, etc.).
• Provide dispatching services across campus for Police, engineering and staff.
• Other duties as assigned.

Skills

Stress management

Communication skills

Customer service

Self-starter

Time management

Tools

Radio dispatch systems

Microsoft Office

Job description

Methodist Richardson Medical Center in Richardson, TX is seeking a healthcare communications dispatcher to provide operator services, police dispatch, emergency monitoring, and paging for physicians, visitors, and staff.

You will answer calls, direct assistance, dispatch personnel during emergencies, maintain logs, monitor alarms, and support safety training across the MHS system. Flexibility to work across campuses and strong customer service are essential.