Emergency Dispatch & Hospital Communications Specialist

Methodist Health System; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Methodist Dallas Medical Center is seeking a dispatch operator to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff across Methodist Health System campuses.

You will attend safety trainings, maintain logs, and coordinate with MHS police and engineering staff using paging, radio, and digital notifications to ensure rapid response in emergencies.

Qualifications

• Able to handle stressful situations and make decisions in a timely manner.
• Able to organize work and work area with time constraints in a fast paced environment.
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system.
• Computer skills, operating systems not limited to Microsoft Office.
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter.
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Skills

Stress management

Communication

Time management

Flexibility

Customer service

Self-motivation

Dispatch experience

Teamwork

Computer skills

Tools

Microsoft Office

Job description

Methodist Dallas Medical Center is seeking a dispatch operator to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff across Methodist Health System campuses.

You will attend safety trainings, maintain logs, and coordinate with MHS police and engineering staff using paging, radio, and digital notifications to ensure rapid response in emergencies.