Hospital Dispatch & Emergency Communications Operator

Methodist Health System; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Methodist Dallas Medical Center in Dallas, TX, is seeking a skilled operator to provide police dispatch, emergency monitoring, and alert paging for physicians, visitors, and staff. Your job includes answering calls, directing inquiries, monitoring alarms, and coordinating with campus security and hospital departments.

The role requires calm under pressure, clear communication, and the ability to work flexible shifts across MHS campuses.

Qualifications

• Able to handle stressful situations and make timely decisions.

Responsibilities

• Answer and direct incoming calls.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in emergencies via paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and staff as directed/required.
• Monitor alarms (code red, code blue, alert I/II, code EMRT) and respond per policy.
• Provide dispatching services for MHS Police Department and staff via two-way radio.
• Other duties as assigned.

Skills

Stress management

Time management

Communication

Flexibility

Microsoft Office

Customer service

Initiative

Phone dispatch

Tools

Microsoft Office

Job description

Methodist Dallas Medical Center in Dallas, TX, is seeking a skilled operator to provide police dispatch, emergency monitoring, and alert paging for physicians, visitors, and staff. Your job includes answering calls, directing inquiries, monitoring alarms, and coordinating with campus security and hospital departments.

The role requires calm under pressure, clear communication, and the ability to work flexible shifts across MHS campuses.