Hospital Emergency Dispatcher & Multi-Line Operator

Methodist-Health-System; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Methodist Dallas Medical Center in Dallas is seeking a dedicated operator to provide police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. You will support the hospital's safety mission by responding quickly, maintaining logs, and coordinating with campus personnel during emergencies.

The ideal candidate has experience with multi-line phone operation and radio dispatch in a healthcare setting, can stay calm under pressure, and communicates

Qualifications

• 6 months in multi-line phone operation and radio dispatching required.
• 6 months communications experience in healthcare or hospital setting preferred.

Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT).
• Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• Other duties as assigned.

Skills

Stress management

Time management

Communication

Flexible schedule

Computer skills

Adaptability

Customer service

Active listening

Self starter

Tools

Microsoft Office

Job description

Methodist Dallas Medical Center in Dallas is seeking a dedicated operator to provide police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. You will support the hospital's safety mission by responding quickly, maintaining logs, and coordinating with campus personnel during emergencies.

The ideal candidate has experience with multi-line phone operation and radio dispatch in a healthcare setting, can stay calm under pressure, and communicates