PBX operator

Methodist Health System; Richardson (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Richardson Medical Center is seeking a dispatch operator to provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff.

The role supports the mission, vision, values and strategic goals of Methodist Health System and requires flexible scheduling across multiple campuses within the system.

Qualifications

• Able to handle stressful situations and make decisions in a timely manner.
• Able to organize work and work area with time constraints in a fast paced environment.
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system.
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.

Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Tools

Microsoft Office

Job description

Hours of Work:

8

Days Of Week:

2

Job Description:

Your Job: Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Level III Trauma Center