Hospital Communications Operator - Emergencies & Admissions

US104 Guidehouse Managed Services LLC; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical

Rx

Dental & Vision Insurance

Paid Holidays

Discretionary bonus

Parental Leave

401(k) Retirement Plan

Life Insurance

HSA

Flexible Spending Accounts

Disability Insurance

Tuition Reimbursement

Learning & Certifications

Employee Referral Program

Job summary

Guidehouse is seeking a Communications Operator in Ventura, CA to manage the main switchboard, answer routine questions, and support patient registrations. You will monitor patient status in the EMR, coordinate emergency codes, and assist in orientation for new staff.

The role requires a High School diploma or GED and at least 1 year in customer service, call center, or healthcare. Bilingual in Spanish is a nice-to-have; schedule includes 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM shifts with

Qualifications

• High School graduate or equivalent (GED).
• 1 year of experience in Customer Service, Call Center, and/or Healthcare.

Responsibilities

• Manage all inbound and outbound calls on the main switchboard/PBX.
• Answer basic questions about hours, directions, and contacts.
• Coordinate emergency codes and disaster procedures.
• Monitor and update patient status in the EMR system.
• Assist with patient registrations as needed.
• Mentor new associates and support orientation.
• Work with overhead paging system to communicate information.

Skills

Customer service

Call center

Healthcare

Education

High School diploma or GED

Job description

Guidehouse is seeking a Communications Operator in Ventura, CA to manage the main switchboard, answer routine questions, and support patient registrations. You will monitor patient status in the EMR, coordinate emergency codes, and assist in orientation for new staff.

The role requires a High School diploma or GED and at least 1 year in customer service, call center, or healthcare. Bilingual in Spanish is a nice-to-have; schedule includes 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM shifts with