Hospital Communications Specialist: Code Alerts & Messages

Luminis Health; Lanham (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health is seeking a Hospital Communication Operator to manage internal and external telecommunication services for patients, providers, and the community. You will answer calls, page and relay messages, and help ensure accurate information flows through the operator console and Epic/database systems.

The role requires excellent verbal and written communication, fast typing (35 wpm), and the ability to work day/evening/overnight shifts, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• Previous Infinity System or Call Manager knowledge/experience preferred.
• Experience as a customer service representative preferred.

Responsibilities

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
• Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Skills

Verbal communication

Written communication

Typing 35 wpm

Team player

Confidentiality

Education

High School Diploma or equivalent

Job description

Luminis Health is seeking a Hospital Communication Operator to manage internal and external telecommunication services for patients, providers, and the community. You will answer calls, page and relay messages, and help ensure accurate information flows through the operator console and Epic/database systems.

The role requires excellent verbal and written communication, fast typing (35 wpm), and the ability to work day/evening/overnight shifts, weekends and holidays.