Hospital Communications Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

St. Bernards Healthcare seeks a Telecommunications Operator to manage high-volume calls within the hospital and affiliated facilities. This role supports daily operations by routing calls, coordinating on-call notifications, and providing timely information to internal and external customers.

The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records and directory systems.

Qualifications

• High school diploma or GED preferred.
• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred.
• Proficiency with computers and technology.

Responsibilities

• Manage high-volume telephone traffic and routing calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Maintain strong computer and technology skills to navigate multiple software platforms.

Skills

Customer service

Communication

Computer skills

Medical terminology

Education

High school diploma or GED

Tools

Switchboard

EMR systems

Job description

St. Bernards Healthcare seeks a Telecommunications Operator to manage high-volume calls within the hospital and affiliated facilities. This role supports daily operations by routing calls, coordinating on-call notifications, and providing timely information to internal and external customers.

The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records and directory systems.