Healthcare Communications Specialist

Saint Bernards Medical Center; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Saint Bernards Medical Center is seeking a Telecommunications Operator to manage high-volume phone traffic and on-call notifications within the hospital network. You will handle switchboard functions, paging, and emergency notifications, while maintaining strong computer skills across multiple software platforms.

The role emphasizes precise information delivery to internal and external customers and requires familiarity with electronic medical records and directory systems.

Qualifications

• High school diploma or GED preferred.
• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred.
• Proficiency with computers and technology.

Responsibilities

• Handle high-volume telephone traffic and routing of calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Manage switchboard and call center functions, including answering and routing calls, overhead paging, and emergency notifications.
• Follow escalation processes according to hospital standards and navigate multiple software platforms including EMR and directory systems.

Skills

Call center experience

Medical terminology

Computer proficiency

Education

High school diploma or GED

Tools

Switchboard equipment

Job description

Saint Bernards Medical Center is seeking a Telecommunications Operator to manage high-volume phone traffic and on-call notifications within the hospital network. You will handle switchboard functions, paging, and emergency notifications, while maintaining strong computer skills across multiple software platforms.

The role emphasizes precise information delivery to internal and external customers and requires familiarity with electronic medical records and directory systems.