Hospital Communications & Dispatch Operator

Guidehouse Managed Services LLC; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Job summary

Guidehouse is seeking an Admitting Communications Operator to manage the main switchboard, answer routine inquiries, and assist with patient registrations and status updates in our healthcare environment.

You'll coordinate emergency codes, monitor hospital equipment conditions, and mentor new associates, while delivering superior customer service. This role requires afternoon/evening shifts including weekends/holidays and strong independent time management.

Qualifications

• High School graduate or equivalent (GED).
• 1 year of experience in Customer Service, Call Center, and/or Healthcare.
• Bilingual in Spanish (nice to have).

Responsibilities

• The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
• Handles basic questions about the business, including hours of operation, directions, and contacts.
• Coordinates emergency codes and disaster control procedures.
• Monitors and updates patient status changes within electronic medical record.
• Assists with the registrations of patients as needed.
• Must be able to use overhead paging system to communicate information and locate hospital personnel.
• Monitors the temperature, humidity, and pressure of various hospital equipment.
• Serves as a mentor to new associates and assists in new employee orientation.
• Critical thinking, sound judgment, and strong problem-solving skills.
• Ability to function independently and manage own time and work tasks.
• Team oriented, open-minded, flexible, and willing to learn.
• Performs other duties as assigned.
• Excellent communication and outstanding customer service and listening skills*

Skills

Customer service

Call center

Healthcare

Education

High School diploma or equivalent

Job description

Guidehouse is seeking an Admitting Communications Operator to manage the main switchboard, answer routine inquiries, and assist with patient registrations and status updates in our healthcare environment.

You'll coordinate emergency codes, monitor hospital equipment conditions, and mentor new associates, while delivering superior customer service. This role requires afternoon/evening shifts including weekends/holidays and strong independent time management.