Hospital Communications Specialist, 3p-1130p Rotating weekends

Jackson Health System; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Jackson Health System in Miami, FL seeks a Hospital Communications Specialist for an evening full-time role. You will professionally answer and route calls, connect to the correct facilities, and respond swiftly to emergency code activations while supporting daily operations of the communications department.

The position requires 3–5 years of related experience, a high school diploma, and the ability to work under pressure.

Qualifications

• High School diploma required.
• 3–5 years related experience preferred.
• Valid license or certification as needed, based on job specialty.
• Equal opportunity employer statement included in postings.

Responsibilities

• Answer and route calls efficiently to minimize wait time.
• Locate correct staff or department and connect calls appropriately.
• Provide correct contact information depending on time of day.
• Page all personnel as required by procedures.
• Perform overhead paging for emergencies and codes as needed.
• Monitor emergency codes and activate call-down procedures as warranted.
• Document logs for emergencies in the appropriate facility.
• Notify security and other staff for emergency codes as needed.
• Assist with long distance calls and interpreter coordination when required.
• Respond to calls via the TDD and ensure proper forwarding of services.

Skills

Analyze, organize & prioritize work

Oral & written communication

Handle stressful situations

Follow instructions

Independent judgment

Technology & software proficiency

Education

High School diploma

Tools

Pager system

TDD system

Job description

Miami, FL Full-Time Telecommunications

Full Time

Evenings, 3pm - 11:30pm, Rotating weekends

Summary

Hospital Communications Specialist professionally and efficiently answers and connects all calls to the area requested. Responds quickly and accurately to all emergency code calls while activating the appropriate emergency for each facility. Assists with all requests for information in a professional manner, while assisting in the daily operations of the communications department.

Responsibilities

• Answer and routes calls efficiently to minimize wait time.
• Accurately locates the correct facility staff member or department and connects calls appropriately.
• Provides correct contact information dependent on time of day for each hospital provided service.
• Pages all personnel as authorized in department procedures.
• Does "Overhead paging" for specific facilities when required for emergency codes or STAT calls.
• Pages, verifies, follows up and records all emergency codes on appropriate slip.
• Monitors CODE BLUE indicator and all dedicated EMERGENCY CODE phone lines for all facilities.
• Responds immediately and activates call down process for emergency codes as warranted for all facilities.
• Activates MASS communications as requested by administration.
• Calls appropriate facility to verify the arrival of teams after each emergency.
• Documents log for each emergency appropriately depending on facility.
• Notifies security, and others requested staff members as needed for emergency codes.
• Reports any telephone repair problems to appropriate areas as directed in departmental procedures.
• Assist with long distance calls for authorized personal as appropriate, documents calls in appropriate log.
• Locates interpreter for non-English-speaking individuals as needed.
• Supplies pagers for staff as needed, communicates with pager vendor as needed for proper forwarding of services.
• Answer, communicate and provide information for all calls coming in via the TDD (telecommunications devise for the deaf).
• Follows correct departmental process and procedures for each facility.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).

Performs all other related job duties as assigned.

Experience

• Generally requires 3 to 5 years of related experience.

Education

• High School diploma is required.

Skill

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Credentials

• Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.