Hospital Communications Operator PRN/CPT LHDCMC

Luminis Health; Lanham (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health is seeking a Hospital Communication Operator to manage internal and external telecommunication services for patients, providers, and the community. You will answer calls, page and relay messages, and help ensure accurate information flows through the operator console and Epic/database systems.

The role requires excellent verbal and written communication, fast typing (35 wpm), and the ability to work day/evening/overnight shifts, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• Previous Infinity System or Call Manager knowledge/experience preferred.
• Experience as a customer service representative preferred.

Responsibilities

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
• Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Skills

Verbal communication

Written communication

Typing 35 wpm

Team player

Confidentiality

Education

High School Diploma or equivalent

Job description

Position Objective

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

Essential Job Duties

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
• Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational/Experience Requirements

Required Minimum Education.

High School Diploma or equivalent required.

Required Minimum Experience

Previous Infinity System or Call Manager knowledge/experience preferred.

Required License/Certifications

Experience as a customer service representative preferred.

None required.

Knowledge, Skills, Abilities

The operator must have excellent verbal and written communication skills.

Familiarity with keyboard and computer; must type 35 wpm.

The operator must demonstrate good judgement and decision-making skills

The operator must be a team player

The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Working Conditions, Equipment, Physical Demands

Ability to rotate the day/evening and overnight shifts as scheduled. Weekends and holidays are required.

Has the ability to work independently and organize work priorities.

Has the ability to work in close quarters for long periods

Routinely lifts objects less than 20 pounds.

There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance.
• Retirement Plan w/employer contribution.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program
• Employer Paid Holidays, Disability, and Life/AD&D for full time employees
• Wellness Programs/Employee Assistance Programs and more

Pay Range

$17.50—$21.68 USD

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

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