Hospital Communications Specialist (24/7 Dispatch)

Trinity Health; Des Moines (IA); On-site; USD 34,000 - 50,000; Full time

Job summary

Trinity Health in Des Moines, IA seeks a Communications Representative to support frontline patient flow and mail services in a busy hospital. This full-time role requires answering calls, directing patients and visitors, and providing accurate information while preserving confidentiality.

You will assist with emergency procedures and coordinate with staff across departments. Trinity Health is committed to diversity, equal opportunity, and patient-centered care in our community.

Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Responsibilities

• Answers calls quickly and efficiently and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights -Verify patient discharge for Mail Services.

Skills

Public interaction

Basic math

Education

High school diploma or GED

Job description

Trinity Health in Des Moines, IA seeks a Communications Representative to support frontline patient flow and mail services in a busy hospital. This full-time role requires answering calls, directing patients and visitors, and providing accurate information while preserving confidentiality.

You will assist with emergency procedures and coordinate with staff across departments. Trinity Health is committed to diversity, equal opportunity, and patient-centered care in our community.