Patient Communications Coordinator

Trinity Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Trinity Health is seeking a full-time Communications Representative to support front desk operations in a major health system. The role involves quickly answering calls, routing inquiries, and directing patients and visitors to the correct areas while maintaining strict confidentiality of patient information.

The position supports Mail Services during staffing shortages and participates in emergency procedures as needed.

Qualifications

• Experience in dealing with the public via phone or in person.
• Ability to handle monetary exchanges and basic calculations.
• Good communication and interpersonal skills.

Responsibilities

• Answers calls quickly and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights – Verify patient discharge for Mail Services.

Skills

Customer service

Phone etiquette

Basic math

Education

High school diploma or GED

Job description

Trinity Health is seeking a full-time Communications Representative to support front desk operations in a major health system. The role involves quickly answering calls, routing inquiries, and directing patients and visitors to the correct areas while maintaining strict confidentiality of patient information.

The position supports Mail Services during staffing shortages and participates in emergency procedures as needed.