Healthcare Communications Specialist

Trinity Health; Minot (ND); On-site; USD 24,000 - 34,000; Full time

Job summary

Trinity Health's Communications Specialist role is based at the Minot campus, focused on operating the centralized telephone and communications systems and ensuring courteous handling of all calls. It requires strong customer service and the ability to stay composed under pressure in a fast-paced environment.

The position supports critical organizational functions by routing calls, paging providers and staff, coordinating emergency procedures, and monitoring security systems to ensure timely,

Qualifications

• Previous customer service skills required
• Previous experience with multiline phones preferred
• Exceptional communication and listening abilities are essential

Responsibilities

• Answer and direct high volumes of calls using the centralized telephone system.
• Provide information, transfer calls, and ensure smooth communication transitions across the organization.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging.
• Monitor alarms, security cameras, and communication equipment; escalate issues as needed.
• Follow organizational guidelines to maintain consistent service quality and respond to interruptions calmly

Skills

Customer service

Multiline phones

Communication skills

Active listening

Typing skills

Office equipment knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Trinity Health's Communications Specialist role is based at the Minot campus, focused on operating the centralized telephone and communications systems and ensuring courteous handling of all calls. It requires strong customer service and the ability to stay composed under pressure in a fast-paced environment.

The position supports critical organizational functions by routing calls, paging providers and staff, coordinating emergency procedures, and monitoring security systems to ensure timely,