Communications Representative Rotating Shifts

Trinity Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Trinity Health is seeking a full-time Communications Representative to support front desk operations in a major health system. The role involves quickly answering calls, routing inquiries, and directing patients and visitors to the correct areas while maintaining strict confidentiality of patient information.

The position supports Mail Services during staffing shortages and participates in emergency procedures as needed.

Qualifications

• Experience in dealing with the public via phone or in person.
• Ability to handle monetary exchanges and basic calculations.
• Good communication and interpersonal skills.

Responsibilities

• Answers calls quickly and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights – Verify patient discharge for Mail Services.

Skills

Customer service

Phone etiquette

Basic math

Education

High school diploma or GED

Job description

Employment Type: Full time Shift: Rotating Shift Description: Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Essential Key Job Responsibilities

• Answers calls quickly and efficiently and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights –Verify patient discharge for Mail Services.

Assigned Communication Rep is trained for complete Mail Services back-up.

Minimum Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.