Patient Communications Specialist

MercyOne Medical Group; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Our colleagues are trained to recognize cultural beliefs, values, and health practices to improve outcomes. We also commit to diversity and partner with communities to deliver compassionate care.

This role supports front-line communications and Mail Services within a busy hospital environment. We are an Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Responsibilities

• Answers calls quickly and efficiently and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights – Verify patient discharge for Mail Services.

Skills

Public interaction

Basic math

Education

High school diploma or GED

Job description

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Our colleagues are trained to recognize cultural beliefs, values, and health practices to improve outcomes. We also commit to diversity and partner with communities to deliver compassionate care.

This role supports front-line communications and Mail Services within a busy hospital environment. We are an Equal Opportunity Employer.