Central Communications Specialist – High-Volume, Calm Under Pressure

Trinity Health; Minot (ND); On-site; USD 38,000 - 56,000; Full time

Job summary

Trinity Health in Minot, ND seeks a Communications Specialist to operate its centralized telephone and communication systems, routing calls and paging providers. The role supports patient, staff, and community communications with prompt, courteous service.

You will monitor alarms and security systems, coordinate emergency procedures, and maintain adherence to communication guidelines in a fast-paced environment, demonstrating calm, professionalism, and strong customer service skills.

Qualifications

• High volume call handling with a centralized telephone system.
• Excellent communication and active listening skills.
• Ability to remain calm under pressure and handle interruptions.
• Experience with Microsoft Office and basic office equipment.

Responsibilities

• Answer and direct high volumes of incoming and outgoing calls.
• Assist callers with information, transfers, and smooth communications.
• Page providers and personnel, initiate emergency procedures, and coordinate paging.
• Monitor alarms and security systems, escalating issues as needed.
• Maintain awareness of guidelines and operator protocols.
• Work efficiently during interruptions while maintaining accuracy.

Skills

Exceptional communication

Active listening

Speaking voice clarity

Microsoft Office

Typing

Computer skills

Organizational skills

Ability under pressure

Education

High School Diploma or equivalent

Tools

Multiline phone system

Printers and fax machines

Job description

Trinity Health in Minot, ND seeks a Communications Specialist to operate its centralized telephone and communication systems, routing calls and paging providers. The role supports patient, staff, and community communications with prompt, courteous service.

You will monitor alarms and security systems, coordinate emergency procedures, and maintain adherence to communication guidelines in a fast-paced environment, demonstrating calm, professionalism, and strong customer service skills.