Communications Representative Rotating Shifts

Trinity Health; Des Moines (IA); On-site; USD 34,000 - 50,000; Full time

Job summary

Trinity Health in Des Moines, IA seeks a Communications Representative to support frontline patient flow and mail services in a busy hospital. This full-time role requires answering calls, directing patients and visitors, and providing accurate information while preserving confidentiality.

You will assist with emergency procedures and coordinate with staff across departments. Trinity Health is committed to diversity, equal opportunity, and patient-centered care in our community.

Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Responsibilities

• Answers calls quickly and efficiently and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights -Verify patient discharge for Mail Services.

Skills

Public interaction

Basic math

Education

High school diploma or GED

Job description

Employment Type: Full time Shift: Rotating Shift

Description: Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Essential Key Job Responsibilities

• Answers calls quickly and efficiently and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights -Verify patient discharge for Mail Services.

Assigned Communication Rep is trained for complete Mail Services back-up.

Minimum Qualifications:

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.