Hospital Communications Specialist

easyservice; Cincinnati (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

Mercy Health is seeking a Telecommunications Operator for a PRN role at the Cincinnati, OH facility. The operator expedites telephone, radio, pager and public address communications, including emergency announcements, following the Emergency Preparedness Manual.

Duties include contacting on-call teams and coordinating language line requests. Essential responsibilities involve handling high volumes of calls, coordinating with medical personnel, documenting calls, and ensuring timely communication

Qualifications

• Required Minimum Education: High School Diploma
• Minimum Years and Type of Experience: Experience preferred but not required
• Other Knowledge, Skills and Abilities: Prior telecommunications, medical terminology, hospital of medical office experience (preferred)

Responsibilities

• Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.
• Coordinates language and sign language interpretation requests by callers.
• Monitors and responds to alarms (Security/Panic, Maintenance, Elevator, Weather Radio, Emergency line).
• Notifies appropriate personnel of response status and documents calls.
• Connects callers with language line personnel and coordinates On Call Teams.
• Maintains pagers and documents shift occurrences per site policy.

Skills

telecommunications

medical terminology

hospital experience

Education

High School Diploma

Tools

paging system

two way radio

Job description

Mercy Health is seeking a Telecommunications Operator for a PRN role at the Cincinnati, OH facility. The operator expedites telephone, radio, pager and public address communications, including emergency announcements, following the Emergency Preparedness Manual.

Duties include contacting on-call teams and coordinating language line requests. Essential responsibilities involve handling high volumes of calls, coordinating with medical personnel, documenting calls, and ensuring timely communication