Healthcare Communications Dispatcher & Operator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ardmore (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a dedicated Operator/Dispatcher to manage hospital communications, answer and route calls, and assist with paging physicians and staff. The role includes handling after-hours calls, coordinating with departments, and ensuring patient information is conveyed accurately.

The position requires strong English communication, basic computer skills, and the ability to work in a fast-paced environment. A supportive Mercy team and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required.
• Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills required.
• Ability to communicate clearly in English both orally and in writing.

Responsibilities

• Answer all incoming calls and page physicians.
• Dispatch requests in priority order and document in systems.
• Provide patient information and assist with inquiries from staff and public.
• Coordinate with departments and monitor communication systems during emergencies.

Skills

Customer service

Clear communication in English

Telephone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Computer systems navigation

Job description

Mercy is seeking a dedicated Operator/Dispatcher to manage hospital communications, answer and route calls, and assist with paging physicians and staff. The role includes handling after-hours calls, coordinating with departments, and ensuring patient information is conveyed accurately.

The position requires strong English communication, basic computer skills, and the ability to work in a fast-paced environment. A supportive Mercy team and comprehensive benefits are offered.